Canon Live Learning Cancellation and Refund Policy

Cancellation by Registrant:

  • Requests for cancellation of a Canon Live Learning workshop must be made in writing and must be emailed to CanonLiveLearning@cusa.canon.com. Cancellation is completed when registrant receives a confirmation email from Canon.
  • For workshops above the $49.99 price point, a registrant may cancel up to 45 days before the workshop start date to be eligible for a refund or credit.
    • If cancelled up to 45 days before the workshop start date, registrant will have the option of receiving a refund less a nonrefundable processing fee of 4.95% of the cost of the workshop or electing a credit of the full amount paid towards a future workshop.
    • Any credit towards a future workshop must be used within two (2) years of the credit issue date or the credit will expire.
    • If a registrant cancels less than 45 days before the workshop start date, the registrant will not be entitled to a refund or credit.
  • For paid workshops at or below the $49.99 price point, a registrant may cancel up to 48 hours before the workshop start date to be eligible for a refund or credit.
    • If cancelled up to 48 hours before the workshop start date, registrant will have the option of receiving a refund less a nonrefundable processing fee of 4.95% of the cost of the workshop or electing a credit of the full amount paid towards a future workshop.
    • Any credit towards a future workshop must be used within two (2) years of the credit issue date or the credit will expire.  
    • If a registrant cancels less than 48 hours before the workshop start date, the registrant will not be entitled to a refund or credit.
  • For a paid One-on-One Session, a registrant may cancel up to 48 hours before the session start date to be eligible for a refund or credit.
    • If cancelled up to 48 hours before the session start date, registrant will have the option of receiving a refund less a nonrefundable processing fee of 4.95% of the cost of the session or electing a credit of the full amount paid towards a future session.
    • Any credit towards a future session must be used within two (2) years of the credit issue date or the credit will expire.  
    • If a registrant cancels less than 48 hours before the session start date, the registrant will not be entitled to a refund or credit.
  • Arriving late to a workshop, leaving a workshop in progress, or no-shows, for any reason, will not result in a refund or credit for any unused portion of a workshop.
  • In no event will Canon be responsible for any travel related fees and expenses.  Purchase of travel insurance is strongly encouraged.

Cancellation by Canon:

  • Canon reserves the right to cancel a workshop for any reason, in its sole and absolute discretion. Reasons may include but not be limited to severe weather conditions, minimum attendee limits, or concerns for the safety and wellbeing of our students and staff.
  • If a workshop is canceled by Canon prior to the workshop start date, registrants will have the option of either a full refund of any registration fees or electing a credit of the full amount paid towards a future workshop. Any credit towards a future workshop must be used within two (2) years of the credit issue date or the credit will expire.  
  • If Canon cancels a workshop in progress, registrants will be entitled to a prorated refund based on the number of days not completed.
  • In no event will Canon be responsible for any travel related fees and expenses.  Purchase of travel insurance is strongly encouraged.

 

Updated: February 2, 2018

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